Select the items to return
How it Works
Get a refund confirmation
Send it off when you can
Common Returns Questions
What is our Return Policy?
We accept bikinis bought from frankiesbikinis.com in new condition with tags and liners attached for a full refund. There's no restocking fee and return shipping is free for returns within the U.S. We also offer easy returns for our international customers! You have 30 days from the day you purchased your items to send them back to us for a full refund. Please note all final sale items and accessories are not eligible for refund, exchange or store credit. Sale items purchased at a discount of 30% or more, including items bought with discount or promotion codes are not eligible for a refund, exchange or store credit. Once we get your items back your refund will go back on the original form of payment. For sanitary reasons please try on swimwear over your underwear, we do not accept returns that are worn.
Is it easy to return items?
Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email. For Pre-Order and International Returns please contact customer service to get your return started.
How do I return a Pre-Order?
For Pre-Orders please contact customer service via email to get your return started. Pre-Orders have 30 days from shipment to receive a full credit on their items.
How soon will I get my refund?
Once your items are inspected by the store, you'll get your store credit notification via email typically within 5-10 business days.
How do I return an International order?
We offer easy return shipping for our international customers. If you are sending back a return from outside the U.S., just reach out to our Customer Support team at firstname.lastname@example.org and they will assist you. Once your return is approved by our team you will receive a Return Form to fill out and include in your return package. Please note international customers are responsible for paying for the shipping and handling of their return order.
What is an instant refund?
While we're waiting for you to send back your bikini, you'll receive an instant refund. The instant refund will allow you to purchase a different size, color or style on frankiesbikinis.com. This refund is for the amount of the item(s) you selected to return through the Returnly App and can only be used on frankiesbikinis.com. To use the instant refund voucher you can easily copy the code and then load up your cart with goodies, and simply enter the code in the discount box during checkout. Purchases exceeding the instant refund amount are paid for with normal checkout methods. If you decide to not use your instant refund, you are refunded as normal when the return is received back at our warehouse. Your instant refund voucher is automatically cancelled as soon as you are refunded. Occasionally customers will not receive an instant refund voucher if this purchase was placed with an instant refund or the return is outside the normal parameters of a return. Please return your items with our pre-paid label within 10 business days of receiving your instant refund.
Can I return Final Sale Items?
All items marked as final sale have been reduced in price and cannot be returned for a refund or exchange. We understand that buying final sale items can be tricky, so if you have any questions about sizing, fit or fabric please reach out to email@example.com and review our size chart before you place your order. No exceptions can be made for sizing, fit or fabric issues on final sale items.
What items are returnable?
- Items purchased in the last 30 days.
- Full priced items in new condition. Item must be undamaged, unworn, unwashed with tags attached and original packaging.
- Accessories, Skin Care, and Jewelry are excluded and always final sale.
What items are non-refundable?
- Items marked as final sale.
- Free gifts or promotional items with retail value.
- Accessories, Skin Care, and Jewelry are final sale.
- Items marked as Final Sale, Accessory, or purchased at a discount of 30% or more off.
- Sale items including items purchased during flash sales or with a code.